FAQ
How can I make a purchase on the online store?
To access our online store, you don’t need to register. This way, we
provide you with quick and direct access.
provide you with quick and direct access.
Can I cancel the purchase I made on the online store?
You can request the cancellation of the products you have
purchased in our store. The cancellation must be requested within
a maximum of 4 hours after confirming your purchase. Please note
that your purchase will be promptly packed and shipped to the
recipient’s country via DHL or Postnord EMS. Our packaging and
logistics department has a 4-hour window to pack and dispatch
your purchase.
purchased in our store. The cancellation must be requested within
a maximum of 4 hours after confirming your purchase. Please note
that your purchase will be promptly packed and shipped to the
recipient’s country via DHL or Postnord EMS. Our packaging and
logistics department has a 4-hour window to pack and dispatch
your purchase.
How long does the refund process take?
Once the cancellation and refund of the purchase or product you bought on our online store are requested, the website administrator will process the return order using the same system used for payment. The refund application to the USER/CLIENT’s account or card will depend on the card and the issuing entity. The refund application period will be up to 30 days for credit cards.
When will the recipient receive the purchase in their country?
As DHL agents, our delivery times are estimated based on DHL’s standard shipping times, typically ranging from 4 to 10 business days depending on the recipient’s country. For packages sent via Postnord EMS, the estimated delivery time is 5 to 15 business days.
How can I verify that my beneficiary has received their purchase?
You can track the status of your purchase or shipment at any time through our website under the “Services – Shipment Tracking” section. Additionally, you will receive an SMS notification to the mobile number provided by you at the time of purchase confirmation.
Do I have to pay taxes on my purchases?
All purchases made from Europe and the EU are subject to corresponding taxes. Similarly, purchases made from countries outside the EU and Europe are also subject to taxes. All our prices include taxes.
Does the recipient who receives the purchase have to pay taxes in their country?
Shipments to the EU and Europe are exempt from customs duties.
However, for the rest of the world, the recipient may be subject to customs duties depending on the country’s regulations.
However, for the rest of the world, the recipient may be subject to customs duties depending on the country’s regulations.
What happens if the recipient of the purchase is not at home at the time of delivery?
DHL or EMS will always contact the recipient before delivery to arrange a suitable time and date. If the recipient is unavailable at the scheduled time and date, a notice will be left for a new delivery attempt. Only three delivery attempts are allowed; on the fourth attempt, the recipient will need to collect their purchase from the respective DHL or EMS office in their locality.
The mobile number provided for the free recharge is incorrect. Can I change it to the correct number?
If the recharge has not been completed, you can indeed change it.
However, if the recharge has already been completed, we adhere to Rebtel.com’s purchase and recharge policy, and changing the number might not be possible. Therefore, we highly recommend ensuring that you provide the correct mobile number.
However, if the recharge has already been completed, we adhere to Rebtel.com’s purchase and recharge policy, and changing the number might not be possible. Therefore, we highly recommend ensuring that you provide the correct mobile number.
If the email address provided for the Nauta Hogar user for the free recharge is incorrect, can it be changed?
If the recharge has not been completed, you can change it.
However, if the recharge has already been completed, we follow Rebtel.com’s purchase and recharge policy, and changing the email address might not be possible. Therefore, we highly recommend ensuring that you provide the correct email address for the Nauta Hogar user.
However, if the recharge has already been completed, we follow Rebtel.com’s purchase and recharge policy, and changing the email address might not be possible. Therefore, we highly recommend ensuring that you provide the correct email address for the Nauta Hogar user.
Can I be assured that my data won't be sold to third parties?
We prioritize the privacy of our customers and offer you the choice
to opt out of having your data sold or provided to third parties. In
the “Contact Us” section, you’ll find a checkbox where you can
indicate your preference.
However, it’s important to note that when you make a purchase,
we are required to process and share your data with DHL or
Postnord EMS for the purpose of shipping your purchase.
to opt out of having your data sold or provided to third parties. In
the “Contact Us” section, you’ll find a checkbox where you can
indicate your preference.
However, it’s important to note that when you make a purchase,
we are required to process and share your data with DHL or
Postnord EMS for the purpose of shipping your purchase.